Frequently Asked Questions
At GetMyParcel, we ensure the safe and secure transit of a variety of items:
Suitcases
One should avoid taking designer or Lightweight Shell suitcases. Secure that the tape extendable handles, do not use locks but cable ties, and make sure that the labels are tightly fixed. Avoid padlocking your suitcases.
Boxes
Strong double walled cardboard boxes should be used. Like the polyethylene bags bottles and tubs, plastic boxes are also prohibited. Check that the box can hold the weight, you may need to send more than one if not sure. Secure your boxes perfectly.
Passports
It is now convenient to send your passport for renewal stressfree. Resubmit your request and acquire all the necessary documents that are required, fill the application form and book our courier service and provide us with all the necessary information.
Documents
According to such guidelines, the packaging has to be appropriate. Fold the items properly in an ease to pack so that they can easily fit into a sturdy envelope for safety on the way.
Musical Instruments
Cut strings loosely according to the manufacturer’s instructions and add more supports. Place it in a and put it in a hard case and ensure that it is surrounded by bubble wraps. Avoid soft bags.
Golf Clubs
For the international shipments, Basic international rate applies to bags that are less than 120cm. Carry-on bags larger than 120cm may be subjected to a £70+VAT fee while others do not attract the fee. Transshipment from the US to the UK does not attract any fees. There is no any better time than the present, book right now so that you can get the right value of your money.
Duffle Bags
Choose a durable fabric that is specifically for a duffle bag and carefully pack it with adequate protection materials for the items and be keen on the zippers, taping them properly. Comply with the maximum weight policies/standard size.
Ski Gear
Prepare your ski equipment securely for freight travel by putting them into freight allowable hard cases.
Bikes
Your bicycling should be packaged securely for safe transportation to the correct destination.
To get more information and to book your shipment, you can contact us through our website. Allow us therefore to inform you that with GetMyParcel, your items are in safe hands.
need to modify the shipment price due to inaccuracies in weight or dimensions, an
administration charge of £5 will be applied. For further details, please refer to our additional
surcharges information in this FAQ.
Yes, electrical items are acceptable and you can send items such as TVs, laptops, phones, and printers with GetMyParcel. However, please note:
Lithium batteries with equipment are allowed, however, 2 of such battery with equipment is allowed per shipment (AWB).
Yes, but there are specific guidelines:
Power Banks: Not allowed.
Lithium Batteries: Yes, if fixed on the equipment but not more than two in one shipment. Loose lithium batteries are forbidden.
Alkaline Batteries: Allowed (for instance, AA and AAA batteries of Duracell and Energizer and other branded ones).
Make sure all batteries are properly packed to avoid mischievous conditions prior to reach the final customer.
Yes, you can ship items like bicycles, golf equipments, ski equipment, and snowboard equipment, surfboards, etc you can ship all these equipments with GetMyParcel. Ensure to pack them properly before sending:
Bikes: Properly disassemble and pack the item carefully in a strong cardboard box.
Golf Clubs: Have a hard case for protection.
Skis and Snowboards: Accommodated safely in containers suited for bulk freight.
Surfboards: Place them in a cardboard box with soft cushions on top to prevent damage.
A good packaging would enhance safe transport of your sports equipment.
Signing up is quick, easy, and absolutely free on our platform. Although registration is optional,
in order to book a parcel registration must be done.
Once you register you can unlock some advantages:
Best Rates:
Access the best available rates for parcel bookings.
Exclusive Discounts:
Receive special discounts in the form of promo codes, introduced on special occasions.
Order Insights:
Stay informed about your current and past orders with ease.
To kickstart your registration and create a new account, simply Click Here.
Note: Business users, please be aware that this process is not applicable to you. Kindly reach
out directly or use our dedicated form Click Here.
We look forward to enhancing your shipping experience with us!
Yes, that is true, there are some prohibited and restricted items that cannot be shipped using GetMyParcel. Prohibited items include:
Cash
Passports
Liquid
Semi-solids (e. g. , Oil, paint, hair gel)
Kitchen utensils and other similar tools that can be hazardous when they get into the wrong hands.
Combustible materials ( for instance nail polish, hairspray, perfumes, hand gel, naphtha, wax, etc.)
Chemicals and medicines
Batteries and power banks
Toy guns and any articles likely to cause harm.
Please note- Lithium batteries with equipment are allowed, but the number is limited to 2 per shipment. It is prohibited to have loose lithium batteries.
No, liquids and some toiletries are not allowed to be shipped with GetMyParcel. Prohibited items include:
Liquid substances (for instance alcohol, perfume, hair spray)
Combustible materials (e. g., nail polish, hair spray, hand sanitizers).
The policies of the prohibition list are as follows, meanwhile, you are welcomed to go through our detailed rules.
Non flammable items can be sent on all our standard services. Please ensure there is no possibility of liquids leaking.
Yes, you can ship non perishable foods with GetMyParcel. Still, items which have a short shelf life are not allowed to be delivered by the service. Ensure that any food item that you send should not be perishable and it should be packed properly for transport.
Yes, musical instruments such as guitars are allowed to be sent with GetMyParcel. To ensure they arrive safely:
Pack in hard case: Specifically, there are some things to remember especially when choosing the type of bag you are using to pack your item, do not use soft bags.
Follow manufacturer guidelines: For example, before the shipment the strung of musical instrument is likely to have some of its strings loosened.
- Travellers: Arranging for clothes to be taken forward to wherever they are going.
- -Expats and International Residents: Transporting privately owned possessions and domestic items.
- -Students: Collection/carrying of personal items to/from university.
- -Online Shoppers: Accepting acquisitions from worldwide suppliers.
- -Businesses: International circulation of products and documents.
- -Families and Friends: Gifting and sharing food items and other useful goods with friends and relatives staying in other countries.
GetMyParcel targets all individuals who might require the services of a reliable shipping service for overseas delivery
The fee to take a bag is by its weight. For an even more accurate price, please go to the pricing page and it will show the price including the GST and all other charges. Please, use your postal/zip codes for more precise prices.
We would advise that you should order collection 3 or more days before date given for travelling.
-Collection: Collection should be booked at least three days in advance.
-Delivery: Home delivery usually takes 4-6 days working days from the date of shipping and may depend on the clearance by custom authorities.
Please feel free to contact, if you wish to know more.
There is no collection available on weekends and on Bank Holidays.
- Estimating Weight:
Weighing Scale: Ideally, a weighing scale that one uses at home will provide a correct estimation.
- Measuring Dimensions:
Tools Needed: It is recommended to use a measuring tape or any other type of ruler. - Measure Length, Width, and Height:
Length: The one which measures the longest side of the bag should be given an accurate measurement.
Width: Take the measurement across the piece from one end using the fingers that is not parallel to the length.
Record Measurements: Record the results in either of the systems: centimeters or inches
Note-Weight and dimension information is a key factor in the actual shipping cost you incur or charged of extra cost.
We offer seasonal coupon codes that can be applied when entering your parcel details during booking. Each code is unique and changes based on the season. Plus, after completing your booking, if you leave us a review on TrustMyPilot, you'll receive a special discount code via email. This code is reusable for unlimited bookings over the next six months!
You cannot add items or boxes to the existing order which has been already placed. Any other item you wish to send will require you place and order separately.
If you have placed a second order and wish the two orders to be delivered together, please do let the GetMyParcel team know. We will advise our courier companies to come up with a collective pick up.
-Cancellations: To cancel an order you should send a request to the following email; info@getmyparcel. com before the agreed pick-up time. Essentially, cancellations for collections cannot be made once the collection has been completed and no money will be refunded where a cancellation cannot be effected.
To change the currency on our website:
-Locate the Currency Symbol: It is only located at the very top right-hand corner of the website.
-Select Your Currency: Click the currency symbol and select your desired currency from the options the website provides.
Available Currencies:
British Pounds (GBP)
Euros (EUR)
US Dollars (USD)
Australian Dollars (AUD)
UAE Dirhams (AED)
Surcharges are influenced by the type of shipment you send. Factors such as large items or deliveries to remote areas may apply additional charges. Please refer to the question below
about remote area surcharges for more details.
Can surcharges be added to my shipment after it's sent and not included in my quote?
Yes, if you miss declare the dimensions of your parcel, the following charges may be applied: Misdeclaration – Administration Charge
Special Handling Over Limit Fee (If the parcel is oversize). Additionally, if there is a problem with delivery, the following surcharges may be applied:
Undeliverable Shipments
Address Correction
Storage
A Remote Area Surcharge is applied per shipment when the delivery destination is a remote area. Remote areas include islands, highlands, postcodes that are challenging to serve, or suburbs/towns that are distant, inaccessible, or infrequently served. The specific list of remote areas varies among carriers and incurs an additional cost. This surcharge is applicable for both pickup and delivery.
Please note that the Remote Area Surcharge amount is not initially displayed on the
GetMyParcel.com website during the order placement. If applicable, our customer service will
provide this information to you either by phone or email after the order is placed. The associated
cost is the customer's responsibility and can be paid separately as guided by our customer
service team. You have the option to decide whether to proceed with the order, based on the
communicated Remote Area Surcharge amount (subject to GetMyParcel.com terms and
conditions).
Volumetric weight refers to the billing weight of a parcel, calculated based on its size rather than
its physical weight. The parcel is billed using either its physical weight or volumetric weight,
whichever is greater. When you input the dimensions of each parcel, GetMyParcel.com
automatically computes the volumetric weight for you. Alternatively, you can utilize our
volumetric weight calculator on the homepage within the quote box for quick and accurate
calculations.
Entering incorrect information during shipment creation may result in a price adjustment. If we
need to modify the shipment price due to inaccuracies in weight or dimensions, an
administration charge of £5 will be applied. For further details, please refer to our additional
surcharges information in this FAQ.
Customers can make payments through different methods in order to facilitate them, GetMyParcel accepts different kinds of payments. The methods of payment accepted are credit cards, debit cards, and payments through PayPal. This also guarantees users multiple ways of making transactions with GetMyParcel securely and with great ease.
-International Payment Block:
GetMyParcel is a UK based company. This is because when using your card in a foreign country, other countries you are paying or the bank through which you are paying may find payment suspicios due to the fact that you are using your card in different parts of the world at different times. They do not distinguish if the payment is made online or if card is being used physically.
Solution: All that may be needed is a phone call to your Bank Account to confirm that you are the one who authorized the payment!
-Currency Restrictions:
At times the currency you would want to use to pay in may not be expressly allowed by the bank. For instance, if you are attempting to make a payment in Euros but you have a USA linked bank account, fully automatic currency conversions could be restricted by your account.
Solution: Calls to your bank should be made to request for conversion abilities.
-Payment Retry:
If your payment has declined, please click here to resubmit your payment. After you have logged in, click on the order reference of the order you want to pay for.
If the situation continues in this way, kindly visit your bank for other instructions.
GetMyParcel will deduct from your account the amount that you saw when you fill the details and make the payment. Though the payment will be reflected through the website immediately, it may sometimes take a day or two to reflect in your bank statement.
To change the currency on our website:
- Locate the Currency Symbol: It is only located at the very top right-hand corner of the website.
- Select Your Currency: Click the currency symbol and select your desired currency from the options the website provides.
Available Currencies:
British Pounds (GBP)
Euros (EUR)
US Dollars (USD)
Australian Dollars (AUD)
UAE Dirhams (AED)
No, the oversize/overweight fee will not interfere with the transport of your shipment. You can decide to clear the fee together with the cost of delivery.
If you are sure that the set weight and dimensions were correct and you do not want to cover the charge, reply to the received e-mail. An employee of GetMyParcel will check the weight or dimensions that were provided by our courier partner and collect more data to create a dispute if needed.
We do store , if the user accepts to store .
Yes, it is possible to send items on a pallet with GetMyParcel. Ensure that your items are packed well, and are well attached to the pallet so that they do not move during transit. To learn more about pallet shipping, please, refer to the customer support department.
-Print & Attach Labels:
In the case of online orders, tracking labels will be sent to you on your registered email id
Customs formalities are necessary, Tell the packing list of the items that you have in your bag and more customs documents if any. These have to be accomplished before one can get the tracking labels.
-Internal and External Labels:
You will be issued an external tracking label to stick to the exterior of your bag, and an other one you have to give to the delievery man. Another self-explanatory label that we have is the internal label that comes in handy if the outer one is misplaced.
-Forgotten to Print Labels:
If you did not print your label for instance due to overseeing the printing part, do not offer your bag to the driver. Inform GetMyParcel, and they will request the driver to come back again when the labels are put on.
-Adding Labels or Label Holders:
If you require printed labels or holders to your order subsequently, then just sign in to your account, choose the order reference, and choose “Add Product”.
If the collection date is near, label printing or label holder have some problem, get in touch with the GetMyParcel customer service.
To learn more about the label holders and other products, check the Official website with the option of standard and express international delivery.
Actually, it is advisable that you do not lock your bag. However, when closing use cable ties to ensure the zipper is shut. This makes it convenient for customs or security to check the inside of the bag if they so wish without affecting your belongings.
How to pack?
Can use box or suitcase.
If using suitcase, it cannot be padlocked during transit. So if sending suitcase, please wrap the packages either with plastic or cling film, that would be vey helpful and also safe.
If using box, please use strong double walled boxes that can support the weight you are sending.
Breakable are fine as far as it is packed well and kept in the middle of the box with plenty of clothes to support. Packing should be tight and compact.
Kindly wrap all the fragile items individually and bubble wrap the fragile items to avoid any breakage while in transit. There is no insurance for fragile items like pottery, china ware, pottery,computer panel, TV panel etc. Shipments will not be handled individually, it has to be stackable. So kindly pack the items well and please don't leave any loose space in the boxes as loose packing also will cause damage to items in the box.
Please make sure to bubble wrap all the fragile items to avoid breakage while in transit. Also kindly pack the items tightly as loose packing may cause damage to the items in the box.
Weather condition we can't predict. So better to shrink wrap boxes/ suitcases/bags.
The best way for attaching the labels to the bag when you do not have label holders is to locate your printed labels in clear plastic wallets to prevent damage. Take some strong strips of adhesive tape and fix the plastic wallets on a flat area of the bag, they should be well stuck to avoid peeling off during transit. In case your bag comes with handles or straps, you need to proceed further in affixing the labels more securely by passing the cable tie through the holes found in the bag and loop it around the handles/straps. Further, put another label inside the bag in case something happens to the one outside. In case the external label is torn off, there will always be an internal label which will assist in the identification of your bag and have it delivered to the intended destination without any hindrance. And you need to give one copy to the delievery person as well.
Your labels will be ready for printing once an order is made, or Customs forms have been filled out. When the order is confirmed and everything related to it is filled by the customer, our team will send an email with the labels and the airway bill on your registered email id, If one is unable to find the labels or in case of any problem, kindly contact our customer department.
Yes, GetMyParcel have heavy duty, double-wall cardboard boxes that are ideal for shipping your packages. You can buy them from this website to make sure that your products are well packed for transport. But Only in United Kingdom.
GetMyParcel can pick and deliver to all forms of address including residential, business, apartments, universities and hotels. When filling out the information for homes and apartments, it is essential to add information about the buzzer or intercom. It shall be clear that the shipments should be delivered or collected at the reception for universities. Please make sure that collection and delievries is accepted at the reception itself. In hotels arrangements must be made to the reception side to accept shipments. unfortunately, we do not accept or deliver to P. O. boxes, military bases, airport terminals, ports.
Yes, you can change the collection details. However, the changes to the collection details should be made prior to the day of collection. If you want to do this, please contact our customer service immediately, and then we will help you to modify the collection information.
As for the collection, we advise customers to arrange their collection before 3 or more days from there travel date to guarantee its availability. Although, we will try and provide timely service, same-day or next day collections are not guaranteed. So, it is recommended to make bookings in advance
Collections happen usually during the normal working days but we do not have fixed time slots for the collection. For convenience, We advice that you schedule your collection at least 3 or more days to your travel date. It should also be noted, that collections on weekends are not possible.
No, you will not be receiving any call or text before the collection. The items that are to be picked from your house should also be ready for pickup on the scheduled day.
No, your availability is not needed for the collection. But one of your family member or any person should be available at the time of collection of the items on the fixed date and collection time. Make sure that the items for collection have been packed and well arranged for collection on the agreed date and time. If you wish to make some changes, it is recommended to contact the customer service.
As for the collection, we advise customers to arrange their collection before 3 or more days from there travel date to guarantee its availability. Although, we will try and provide timely service, same-day or next day collections are not guaranteed. So, it is recommended to make bookings in advance
In case that you placed an order and want to provide more address details, you can do that after completing your order. Kindly contact us via customer support as soon as possible since they assist in editing the details of the order.
Same day collection is not guaranteed by us. We advices customer to book the collection at least 3 or more days before their travelling date to ensure availability.
If your collection is missed, then kindly see our customer service team for assistance. They shall assist in rearranging the collection to be made on the following day. It is advisable to make sure that the items are well prepared and available for collection on the agreed time and date to avoid delays.
Generally, a morning collection may not be possible. You can set a package ready time,
extending up to 3pm, subject to your area's conditions. Collection of your package will occur
between the specified time and 5.30pm
Basically, two labels are generated for each package – the main label affixed to the package
and the 'archive label' provided separately to the driver. Additionally, a manifest is printed for
each shipment, and it should be signed by the driver upon collection. This signed manifest
serves as your proof of shipping. Failure to obtain the driver's signature on the manifest may
impact your ability to file a claim in the event of lost goods.
When your order is confirmed and the operations team has provided you with the airway bill and your parcel has been collected you will receive an email from us. This email will contain the link and tracking id by which you can track your order. All you need to do is to click the link and track the status of the parcel in real time. We will be giving you update on your registered email id about your order as well till it get delivered.
Your shipment might be On Hold because it moves through a depot behind time and thus loses its connection or they may be waiting for a connection later in the day. Besides that, there are numerous other factors such as extreme weather conditions, snow, or floods are also possible and can disturb your parcel movement. We would like to assure you that GetMyParcel team tracks all the “On Hold” orders and it is possible to proceed with it as soon as possible. And there are reasons like payment, if prohibited items found in the parcel, customs etc. In this case we will be reaching you out through your email id to inform you and help you to solve everything for further movement of your parcel.
There is usually a delay when it comes to tracking information after the parcel has been collected. The first scan often happens when your bag gets to a main depot or a sorting center where bags are gathered and scanned. If your bag was recently picked up and there has been no update from the tracker, then it is most probably in the process of moving to the next scanning zone. Perhaps tracking should start updating the moment the bag gets to that particular point.
Many times when the shipment is required to be sent to a far off place, it may also transit through various nations. If it’s located in a different country, it is probably just in transit and it should indicate the bag was checked in that country for the next connection.
At other times, your bag may also appear “with delivery courier” in a place that is quite distant from the delivery destination. This is ok as the tracking only gives the area the courier is likely to be in and not the pinpoint location.
For our standard service, your items are delivered by road transport, and this can take several days when transporting items across Europe and the USA. There may be less frequent tracking updates compared to express air shipments because tracking updates are only made when the vehicle reaches a major sorting center.
Sometimes labels can be lost while on transit. If this occurs, the unlabelled items are transported to a central hub where they are sorted and then relabelled before being dispatched further. After this, the tracking should continue as is expected.
In some cases, when an item is put into a large container, every parcel may not undergo a scan. This means an item will not be shown as not departed even if it is on the way already. Perhaps after that, when everything has been unloaded at the next stop, each item gets another scan and tracking should then be updated.
This problem typically resolves itself within one to two days. If the tracking does not update even after this means that may be the item could be on the move without passing through a scanner or the label might be torn. If you did not receive all pieces, we will contact you to ask what was received and initiate a search if something is missing. If you are concerned about where your item is, contact us.
The gl oversize/overweight fee will not prevent your bag from moving and can be paid at the time delivery. If you are sure that weight and dimensions stated are correct and does not wish to incure the extra charge you can simply reply to the email sent to you. The GetMyParcel team member will verify the measurements that the courier has provided and collect any other information required to appeal against the charge.
Some of these restrictions only come into force where goods are being shipped outside the EU. For such shipments, you must fill a packing list and sometimes other forms may be needed such as ‘Personal Effects’ form or a copy of the passport. Generally, shipments do not experience any problems but a shipment may be subject to taxes, inspection fees or may be delayed subject to the nature of the shipment, its destination and the country’s regulations in question.
As for the documents, it is your duty to refer to the destination country’s customs regulations and ensure the documents to be clearly attached to each other. Customs can place your shipment on hold, and the recipient might be required to clear the duties or go to a local office.
The declared value is the stated value of the shipment and it is used by the customs authorities to decide whether your used personal items should be allowed or not to be imported without incurring duties. This value should represent how much the item could be resold for in its present ‘used’ state not what was paid for it or cost to replace.
Used personal effects, that cannot be sold in the local market are the common items accorded duty-free clearance not new merchandise. When your declared value gives the impression that the items are new or are in the process of being imported for the purpose of resale, customs will charge duties and taxes. The majority of countries, including the UK and USA, have free import allowances for used personal effects arriving by travelers, settlers, or returning residents. However, these limits are not fixed and are also different in each country so it is wise to consult with the customs in the respective country.
In case the customs decide that your shipment does not qualify for duty-free, the recipient will be to take responsibility of custom clearance and costs incurred. Moreover, if you are posting new products or products ordered from an online store, customs fees may be charged automatically.
Regarding most non personal effect shipments, they will require classification into gifts or commercial goods. When you are moving your personal items and you termed the shipment as non-personal effects, then destination country customs duties/taxes can be applied. This is because before placing an order, or while making payment, it is recommended to research the customs of the country of import and see if there are any additional costs that may be incurred.
In most occasions, you do not need to pay for duty or taxes because most countries allow importation of used personal effects within certain quantities and limits. However, some destinations may not offer a tax-free clearance for every case, or there may be other additional charges by customs. It would be advisable to refer to our destination pages for further information.
The best way to further verify is to spend 5-10 minutes directly calling the country’s customs to inquire on the updated customs laws.
Time taken to clear goods through customs will differ from one country to another. For reference, we present average clearance times on destination pages listed in our database. If your shipment has been in customs longer than usual, it could be due to several factors, such as:
-Missing or incomplete paperwork.
-Customs which require further information from the receiver.
-Time that is consumed in handling large volumes of shipments that are received at the intended destination.
-Your customs authority physically examining your shipment.
-Subject to payment of such duties, taxes or handling fees as may be required.
If you notice any particular issue with your shipment during the customs clearance process, GetMyParcel will keep you posted. In case you are worried about the delivery time or if you have received an email from the customs or our courier partner for futher details, feel free to contact us.
When you are unable to provide the required documents for duty-free clearance, customs agencies don’t normally accept letters of explanation. Though, personal effects can be shipped, they will be regarded as export of commercial goods. Therefore, duties and taxes may be imposed by the customs authority in the country of destination and the recipient is billed by the courier service company for such charges.
If you have received a call or a sms or an email from our courier partner, then they may have some doubts or queries or clarifications that they want to have from you about the shipment or your situation might fall under the category which requires some extra information which is not before. It is okay to respond directly to the particular agent who contacted you or contact us.
It is suggested to respond to such emails as soon as possible in order to avoid any delay or be charged fees by the storage services.
If you have been billed for customs charges by our courier partner begin by verifying the destination page for the country you are sending parcels to, because while some routes do include basic customs fees, others do not have a duty-free Allowance.
In the case these charges are not stated on the destination page, please get in touch with the GetMyParcel team. We will contact the courier company to inquire why the said charge was posted and will escalate the matter if necessary. Many times when goods are imported, customs mistakenly treat them as commercial goods and all this can be rectified by resubmitting the customs documents.
The best way to further verify is to spend 5-10 minutes directly calling the country’s customs to inquire on the updated customs laws.
You will be notified by email once your shipment is loaded on the vehicle for delivery and tracking status will update to “Out for delivery .” SMS tracking alerts are also available and it sends you a message that confirms your bag is out for delivery.
Deliveries usually occur between 9:00 am to 6:00 pm but sometimes during busy seasons like summer or Christmas, they can continue until after 6:00 pm. However, we cannot give an approximate period of time when the delivery should be expected.
Delivery dates are estimated depending on the time it takes to transport goods from the collection point to the delivery location. Although you can adjust the date when the collections are to be made in order to have a closer estimate of the delivery.
However, in case there is nobody to receive it at first attempt, the customer will receive an email notification. It is then possible to get in touch with us so that we may reschedule the delivery date to one that is most suitable.
Yes you can delay your delivery without delaying collection. All you need to do is contact us regarding this. Delivery is often tried as soon as possible. If the delivery failed on the first attempt, you will be notified through an email. You can then get in touch with us to reschedule the delivery depending on your preferred time of preference. This means that your shipment can be delivered to the depot from where it will be held for about one week before delivery is attempted again.
Please note that all delivery dates are estimated. It’s important you track your bag via the link send by GetMyParcel on your email account. It is better to wait for a notification about the shipment and only then, stay at home.
In case your bag is in transit, it may not be easy to change the delivery address. However, if you wish to make a change, kindly let us know as soon as possible. We shall contactour courier provider regarding this and consult with them to whether this can be done. However, it is important to note that such redirection may result in shift delays and may attract extra costs.
If the delivery driver cannot get to you due to factors such as gated communities, isolated neighborhoods, or restricted access, they will drop a note or change the tracking information with next steps. This may result in a second delivery or even pick the delivery at another location.
In the case of access concerns, it is advisable to let us know, so that the courier partner can be given further information as to avoid complications.
This means that if you received only some of your parcels, it is likely that they were divided during the transportation process if they were sent in several consignments, or processed at different sorting centers. Often, the rest of the parcels will follow soon after the initial one has been delivered.
It is also important to note that tracking updates may also vary from parcel to parcel. It would also be advisable to verify the tracking information to determine whether the remaining parcels are in transit. In case there is no update, kindly get in touch with us, and we will also assist in tracking and with the delivery of all the items.
If your bag is shown as delivered and you did not receive it very possible that it was left with a neighbor or at a safe place. First, search for anyone close by that could have collected the delivery on your behalf. You can also check your tracking history for further information on where it was to be delivered.
If you still cannot find your bag, kindly contact us and we shall involve the courier service provider to solve the issue. We will do our best to sort it out as soon as possible.
Our team is ready to help you anytime you need it. You can reach out to us in the following ways:
Phone: 020 3411 4414
Email: info@getmyparcel. com
WhatsApp: +44 7487 272554
Address: Potters Bar EN6 5BS United Kingdom
Live Chat: Visit tawk. com for instant support.
We would like to welcome you to use the website and also invite you to contact us, if you have any questions or problems.
Airline baggage allowance varies in different airlines, the class or type of your flight, or the route you are to take. Typically, most airlines allow:
Economy Class: 1 main piece of luggage 23 kg / 50 lbs and 1 cabin sized bag 7-10 kg / 15-22 lbs.
Business & First Class: 2 pieces of checked luggage, each not exceeding 32 kg / 70 lbs, and one or two cabin bags.
Budget Airlines: Usually make you pay for all the checked bags and may have lower allowances for carry-ons.
It is recommended to visit the official website of your chosen airline for more detailed information on baggage rules and prices as they might differ depending on your flight and ticket type.
Here's how you can review GetMyParcel:
Visit our Trustpilot page at: https://uk.trustpilot.com/review/getmyparcel.com
Rate our service and write a few words or a line at most about your experience.
To show our appreciation for your time and valuable feedback, you will receive a discount code within 24 hours of your review. However, using the code, one can use the code multiple times within a period of six months on Getmyparcel. com.
We really appreciate your feedback when given as it assists us to make changes to our services for the better. We appreciate your support!
Each postcode can have a different delivery time, different collection cut off time and different service availability. When you enter your shipment information in the Quick quote, it will show you the available services and transit times for that particular destination.
Stuck anywhere? Don’t Stressout! We are ready to assist you and reachable in many ways ! You can clear your queries or any doubts anytime. We welcome you to reach out to us in all the different modes available via -
- Phone
- Live Chat - you could see this on right side of this page (and every page)
- Social Media - Facebook & Instagram
Details for connecting through each of them on our "ContactUs page"
No, it’s free to contact our customer support - for Quotes, Sales (or) After Sales support. You may contact us at any time so we could assist you with your questions or concerns that you may have, and this is free of charge.
Stuck anywhere? Don’t Stressout! We are ready to assist you and reachable in many ways ! You can clear your queries or any doubts anytime. We welcome you to reach out to us in all the different modes available via -
- Phone
- Live Chat - you could see this on right side of this page (and every page)
- Social Media - Facebook & Instagram
Details for connecting through each of them on our "ContactUs page"
Post business hours, do feel free to reach out to us via -
- Social Media - Facebook & Instagram
Details for connecting through each of them on our "ContactUs page"
Do you need more assistance?
Don’t worry our team will help you in the best way. We are available all day along you can clear your queries and doubts instantly with us please feel free to contact us.